28th May 2020
Update 27th March – Full link https://www.gov.uk/government/news/government-launches-nhs-test-and-trace-service
Government launches NHS Test and Trace service
New guidance means those who have been in close contact with someone who tests positive must isolate for 14 days, even if they have no symptoms.
From 28th May anyone who tests positive for coronavirus will be contacted by NHS Test and Trace
This will include anyone who has been in direct contact, or within 2 metres for more than 15 minutes.
People identified as having been in close contact with someone who has a positive test must stay at home for 14 days with or without symptoms.
How NHS Test and Trace works for someone with coronavirus symptoms
- isolate: As soon as you experience coronavirus symptoms, you should self-isolate for at least 7 days. Anyone else in your household should self-isolate for 14 days from when you started having symptoms.
- test: You should order a coronavirus test immediately at uk/coronavirus or call 119 if you have no internet access.
- results: If your test is positive you must complete the remainder of your 7-day self-isolation. Anyone in your household should also complete self-isolation for 14 days from when you started having symptoms. If your test is negative, you and other household members no longer need to isolate.
- share contacts: If you test positive for coronavirus, the NHS Test and Trace service will send you a text or email alert or call you within 24 hours with instructions of how to share details of people you have been in close, recent contact with and places you have visited. It is important that you respond as soon as possible so that we can give appropriate advice to those who need it. You will be asked to do this online via a secure website or you will be called by one of our NHS contact tracers.
How NHS Test and Trace works for those contacted if you have been in close contact with someone who has tested positive for coronavirus
- alert: You will be alerted by the NHS Test and Trace service if you have been in close contact with someone who has tested positive for coronavirus. The alert will come either by text or email and you’ll need to log on to the NHS Test and Trace website, which is the easiest way for you and the service to communicate with each other – but, if not, a trained call handler will talk you through what you need to do. Under 18’s will get a phone call and a parent or guardian will be asked to give permission for the call to continue.
- isolate: You will be asked to begin self-isolation for up to 14 days, depending on when you last came into contact with the person who has tested positive. It’s really important to do this even if you don’t feel unwell, because it can take up to 14 days for the symptoms to develop. This will be crucial to avoid you unknowingly spreading the virus to others. Your household doesn’t need to self-isolate with you, but they must take extra care to follow the guidance on social distancing and washing your hands.
- test if needed: If you develop symptoms of coronavirus, other members of your household should self-isolate at home and you should book a coronavirus test at nhs.uk/coronavirus or call 119 if you have no internet access. If your test is positive you must continue to stay at home for 7 days. If your test is negative, you must still complete your 14 day self-isolation period because the virus may not be detectable yet.
***FAO Platinum Care Solutions Workers***
Please be aware of the new guidelines for test and trace. In addition to making us aware if you or a member or your household have symptoms or confirmed to have covid-19, can you now also inform us if you are contacted by NHS test and trace.
20th May 2020
Our Residential team during Covid-19
At Platinum Care Solutions we embed our values into everything we do.
During Covid-19, it has been important now more than ever to ensure that each of these are met both within our teams and with our clients.
We CARE for our team by providing the most up to date guidance on Covid-19 and communicating our company policies throughout the pandemic. This has changed frequently, and we ensure that any changes to their work practices are shared and understood, allowing the expectations both from us and also the care homes to be met.
We PROFESSIONALLY follow up with any concerns raised with these changing guidelines and how they are being implemented into each care home. Our process of booking work for our teams has changed to allow for less movement within the care homes and to ensure that we are asking the right questions to the homes we deliver services to, this includes 1) do you have any service users or team members who have or are suspected to have Covid-19 2) is the correct PPE following government guidelines in place to ensure our staff are safe while working in you home. This is then shared and updated regularly to our teams as well as documented within our systems to keep track of each care home and workers.
Our COMMITMENT to each of our team members is to ensure transparency throughout Covid-19, and this is between both our teams and the care homes. Should you have any symptoms the correct Isolation guidance must be followed. We are committed to keeping you safe, and while we cannot oversee what practices are in place at the homes, we ask that you always feedback any concerns which we will then happily follow up for you and investigate what the situation is to help ensure a safe outcome.
We have been INNOVATIVE with our solutions to communicate with you all throughout the pandemic, which includes collaborating through ‘Slack’ allowing messages and calls to be made easier to all of the team, as well as setting up well-being channels for open sharing between our teams to ensure everyone has the support they need. We have frequently opened communication to discuss well-being either as a group or with 121 calls to give our support. Microsoft teams has been implemented to allow for video calling to ensure that there is a more personal connection.
We RESPECT each one of our team for their continued support, caring natures and how they have managed throughout the pandemic from day one. The care than has been delivered has been outstanding.
We will continue to share information through Citation/Atlas to you all
We will continue to keep you updated on Slack
We will continue to call each of you every week to see how you are and share the relevant information to you for your shifts
We will continue to ask that any concerns are brought to our attention
We will continue to follow our policies and procedures of recording and reporting
Our team are always here for you, you can contact us 24/7 and we will do our best to help you.