Providing quality care means recruiting quality people. In order to achieve this, we adopt a robust and tested process that helps us to identify those staff who have what it takes to genuinely care and support people. This includes applicants providing a minimum five year history, where any gaps of employment or time out of the country are fully accounted for.
Our Care Services
See what our clients have to say about us
I have used platinum care at PV for over a year now and in the home before this one. I would Recommend Platinum Care to other care homes. The staff are loyal trustworthy and trained to a high standard. When the home needs additional help Platinum care is my first choice and they always try to Accommodate the home, often sending the same support worker for continuity in the care home. Your professionalism is noticeably different from other care agencies.
Karen Bentley, Home Manager
I have been managing care homes for the past 20 years and this agency is by far the best I have dealt with. The staff retention is very good and Platinum Care always work hard on keeping up the continuity. The office staff are very friendly and nothing ever seems too much trouble… I would not think twice to recommend them.
David Fuller, Councillor
Platinum Care Solutions, their service is excellent. Their staff are all very helpful and caring, they are always punctual, which is exactly what I was looking for in a new care agency. We are very happy.
Frank & Ellen, Client
I have been with Platinum Care Solutions for almost two years now and in this time I have had hourly calls, sit in services and currently have a live in care package. I am more than happy with the care Platinum provide me. Nothing is ever too much trouble, the girls will go out of their way to get me what I need, and they make me feel special when my family aren’t around.
Marian Howard, Client
Platinum Care Solutions cared for my mum for about 5 months after leaving the hospital, without the care and support from Platinum we would never have coped on our own. They were kind, caring and very considerate at all times. Always willing to help. They went above and beyond at all times keeping a very professional approach whilst showing they really cared. The team of carers we had, you could tell done it for the love of the job rather than a wage. Sadly my mum passed away after 5 months but Platinum Care Solutions were there to see me, my sister and our family through them hard trying times and still to this day will call to see how we are doing. I would highly recommend Platinum Care Solutions to family and friends and will certainly call upon them if I would to ever need care.
Sue , Client relative
I have worked closely with Platinum Care Solutions over the past five years. I have always found their approach caring and professional. The team work hard to ensure their agency workers perform to a very high standard and are appropriately trained. I have had a positive experience as a client of their service and would always choose Platinum Care Solutions as my first point of contact in my various roles as I require agency support. They are able to provide consistency and continuity which is of paramount importance when looking after vulnerable people. Platinum Care Solutions are transparent, open and honest and quick to take on board feedback and deal with concerns in an efficient and successful way.
Zoe Cummins, Matron Orchard Care
We started using Platinum Care Solutions early March and have found them good with my niece and reliable and good with my family. I have found all the team very friendly and supportive. The manager has done some shifts with us and she is not only supportive to the client but has supported me through some difficult situations.